At Reliance Standard, we have a fully staffed customer service center available Monday through Friday. There are sevaral means to contact us, but we ask that you read our Frequently Asked Questions (FAQ) as it may provide you with a quick answer to your question.
Customer Service
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Broker:Agent Inquiries |
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Claims Inquiries |
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Annuity Inquiries |
Customer Service Inquiries |
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Please dial (800)644-1103 for Group Customer Service pertaining to: • Requests for administrative instructions • Questions regarding 5500 forms, lapse letters and conversions • Reordering booklet/certificates • General claims inquiries • Address/Correspondent changes
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| Please dial your local Regional
Sales Office for the following: • Contractual questions • Questions regarding plan/benefit changes • Quotes on new or existing cases • Commission questions
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Find
Contact Information of your local Regional Sales Office
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| For Dental or Vision
inquiries: Benefits and Claims: Please dial Customer Relations at
800-497-7044
Participating Provider Organization (PPO): Please dial Provider Relations at
800-755-8844
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| For Billing &
Administrative questions, please
dial: (800)644-1103, between the hours of 8:00 a.m. and 6:00 p.m. EST.
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For Claims questions, please dial: (800)351-7500 ext 4149, between the hours of 9:00 a.m. and 5:00 p.m. EST.
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For questions regarding your individual life insurance policy, please dial: Protective Life: (800) 955-4304
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Supplies and forms can be obtained by registering on the Reliance Standard website.
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Broker:Agent Inquiries |
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What is the Reliance Standard tax id?
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What is the First Reliance tax id? 13-3176850
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How do I obtain a quote? Contact the Regional Sales Office nearest you.
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What products do you offer? We offer a wide variety of group products. Please view our Products area for more detail.
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How do I order the Plan Administrators Guide? Contact your local Regional Sales Offices or our Customer Service number.
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Claims Inquires |
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Does Reliance Standard offer direct deposit?
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What is needed to process my claim? Fill out the appropriate claim form, proof of loss and physician's statement (if necessary). For life claims please include a certified death certificate and a valid beneficiary designation. We will notify you of any additional information necessary for the processing of your claim.
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What is needed to file for an accidental death claim? Provide a police report, medical examiners report (including autopsy and toxicology reports), any relevant newspaper articles and complete description of circumstances (including witnesses, names and addresses).
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Is it necessary to complete two applications for the integrated product (STD
& LTD)? A single integrated application is all that is required to process both short-term and long-term disability claims.
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Will the same claim examiner adjudicate both claims? Yes, this eliminates duplication and provides a seamless process.
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How can I expedite the integrated disability claim
process? Email integratedclaims@rsli.com or fax (267) 256-3548 your completed information.
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Annuity Inquiries |
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What is the processing time for a partial withdrawal? 5 to 10 business days
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How do I contact Reliance Standard regarding my annuity?
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